Jobs

The MIT Press welcomes applicants from diverse backgrounds. Candidates who have significant personal experience or engagement with low-income communities or communities that are underrepresented in scholarly publishing are strongly encouraged to apply.


Customer Service Representative 2 - Journals Digital Products Customer Team

Position Overview:

The Customer Service Representative engages with MIT Press clients by email and phone, assisting customers with their print subscriptions and online access to journals and ebooks.  Accuracy and attention to detail are essential qualities, for the Customer Service Representative serves as a reliable, dependable, contributor to the Journals Digital Products Customer Service team in maintaining the high standards of service that the Press is known for world-wide.

Principal Duties and Responsibilities (Essential Functions**):

CUSTOMERS

Subscriptions/Orders - 45%

  • Provide support for ebook, subscriber, bookstore, and online database customers via phone, fax, and email 
  • Process subscriber claims
  • Troubleshoot problem subscriptions and resolve with minimal assistance from Fulfillment Assistant or JDPCS Manager

Access - 50%

  • Provide technical support for online access to journals and our online databases which includes:
  • Assisting customers to set up access, update IPs, download usage statistics; combining accounts as needed
  • Answering questions about license agreements or forwarding them to our lawyer; getting signatures as needed
  • Setting up trials 

ADMINISTRATIVE - 2.5%

  • Research old proforma and balance due invoices, adjusting or cancelling as needed
  • Monitor subscriptions to our online databases, insuring that reports maintained on shared drive accurately reflect renewal invoices, payments received, and cancellations in our fulfillment system
  • Assist order entry and other staff during peak renewal times

SALES/MARKETING - 2.5%

  • Send promotional materials 
  • Respond to discount requests with input from Sales team 

Other duties as needed or required.

Supervision Received:

The manager of the Journals and Digital Products Customer Service group provides daily supervision.

Supervision Exercised:

None.

Qualifications & Skills: 

EDUCATION: A high school degree or equivalent is required.  Some higher education preferred.

EXPERIENCE: Minimum of one year in customer service and/or providing fulfillment support by telephone, fax, and email is required.
 
SKILLS: Working knowledge of Windows, MS Word, Excel, Outlook or other email program, and Internet Explorer or another web browser. Excellent interpersonal and oral and written communication skills. Should be able to work both independently and in a team-oriented environment. Must be focused, organized, and able to work quickly and accurately under pressure.  

Deals with confidential information and/or issues using discretion and judgment.

Apply Online

11/19/2019


Customer Service Representative 2 - Journals Digital Products Customer Team - FULL-TIME TEMPORARY ONE YEAR CONTRACT

Position Overview:

The Customer Service Representative engages with MIT Press clients by email and phone, assisting customers with their print subscriptions and online access to journals and ebooks.  Accuracy and attention to detail are essential qualities, for the Customer Service Representative serves as a reliable, dependable, contributor to the Journals Digital Products Customer Service team in maintaining the high standards of service that the Press is known for world-wide.

Principal Duties and Responsibilities (Essential Functions**):

CUSTOMERS

Subscriptions/Orders - 45%

  • Provide support for ebook, subscriber, bookstore, and online database customers via phone, fax, and email 
  • Process subscriber claims
  • Troubleshoot problem subscriptions and resolve with minimal assistance from Fulfillment Assistant or JDPCS Manager

Access - 50%

  • Provide technical support for online access to journals and our online databases which includes:
  • Assisting customers to set up access, update IPs, download usage statistics; combining accounts as needed
  • Answering questions about license agreements or forwarding them to our lawyer; getting signatures as needed
  • Setting up trials 

ADMINISTRATIVE - 2.5%

  • Research old proforma and balance due invoices, adjusting or cancelling as needed
  • Monitor subscriptions to our online databases, insuring that reports maintained on shared drive accurately reflect renewal invoices, payments received, and cancellations in our fulfillment system
  • Assist order entry and other staff during peak renewal times

SALES/MARKETING - 2.5%

  • Send promotional materials 
  • Respond to discount requests with input from Sales team 

Other duties as needed or required.

Supervision Received:

The manager of the Journals and Digital Products Customer Service group provides daily supervision.

Supervision Exercised:

None.

Qualifications & Skills: 

EDUCATION: A high school degree or equivalent is required.  Some higher education preferred.

EXPERIENCE: Minimum of one year in customer service and/or providing fulfillment support by telephone, fax, and email is required.
 
SKILLS: Working knowledge of Windows, MS Word, Excel, Outlook or other email program, and Internet Explorer or another web browser. Excellent interpersonal and oral and written communication skills. Should be able to work both independently and in a team-oriented environment. Must be focused, organized, and able to work quickly and accurately under pressure.  

Deals with confidential information and/or issues using discretion and judgment.

Apply Online

11/19/2019


Editorial Production Coordinator

Position Overview:

The Editorial Production Coordinator manages the production of book publications, including maintaining the collection and publication of files. They are responsible for the production of front list titles that are placed with our full-service packaging vendor, from unedited manuscript through final proof stages.

Principal Duties and Responsibilities (Essential Functions**):

  • Review and prepare manuscripts for packager, assessing necessary level of editing;
  • Send manuscripts to the packager for evaluation of scheduling and cost estimates;
  • Ensures timeliness and quality control for all aspects of production, from copy editing to publication, resolving editorial and format queries from packager;
  • Serves as primary production contact for external publishing service vendor, composition, and manufacturing vendors, reviewing all iterations of page proofs for MIT Press style (both editorial and format design), and marking up PDFs and implementing editorial and format changes to proofs;
  • Contributes to all aspects of design, editing, and production of publications, including copyediting and proofreading of jackets;
  • Maintains daily communication with publishing service vendor, refines schedules, resolves queries, and often acts as liaison with others in the books division;
  • Attends regular team meetings to share production issues and make recommendations for workflow improvements that will build time and cost efficiencies; attends weekly schedule meetings to review project schedules;
  • Proofreads and prepares copy and illustrations for publishing;
  • Helps conceive and implement changes in content and format;
  • Provides support for coordination and tracking of materials, deliverables, and responsibilities between graphic designers, packager, external printers, and own team;
  • May manage one or two projects per year beyond day-to-day publishing coordination tasks (e.g., reviewing house style guidelines);
  • May train new Publishing Coordinators and supervise interns.

Other duties as needed or required.


Supervision Received:
The Editorial Production Coordinator receives general supervision from the Managing Editor with task supervision/assistance from the Design Manager, Production Manager, and Assistant Production Manager as needed.

Supervision Exercised:
None.

Qualifications & Skills: 

EDUCATION: Bachelor’s degree in a related field required.

EXPERIENCE: Minimum 2 years of publications production experience required. Experience working with or for a full-service publishing vendor is preferred.

SKILLS:

  • Thorough knowledge of Chicago Manual of Style and APA Style Guides. 
  • Familiarity with copyediting, proofreading, and page format specifications.
  • Project management experience including managing book schedules.
  • Demonstrated proficiency with, or ability to learn, the following programs: Microsoft Word, Excel, InDesign, and Adobe Acrobat.
  • Must be comfortable marking page proof corrections using Adobe Acrobat tools and comments.
  • Excellent organizational skills and attention to detail are necessary for the position, including the ability to communicate clearly and openly, both verbally and in writing, with others inside and outside the Press.
  • Familiarity with book manufacturing (or an interest to learn) is a plus.
  • Knowledge of electronic manuscript preparation and editing, especially Scribe, a plus.
  • Knowledge of Photoshop and Illustrator is a plus.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Apply Online

1/15/2020


Mellon University Press Diversity Fellowship

The MIT Press seeks applicants with strong or exceptional academic backgrounds for the prestigious Mellon University Press Diversity Fellowship. This is a full-time, 14-month, entry-level Acquisitions Assistant position that starts on June 1, 2020.

Position Overview:

The Mellon University Press Diversity Fellow/Acquisitions Assistant will work with acquisitions editors, authors, peer reviewers, and projects through the entire acquisitions process. Will also work with other departments at the press, including marketing, manuscript editorial, design, and production on behalf of specific book projects. May take on additional projects as well. Responsibilities include tagging and formatting manuscripts for production; preparing publishing plans; researching competing books and potential expert peer reviewers; contacting peer reviewers and tracking reviews; processing payments and book orders for authors, reviewers, and agents; managing the endorsements process for forthcoming titles; assisting with contract requests, production cost estimates, and financial projections for projects; guiding authors on manuscript formatting, art preparation, and permissions; preparing materials for internal editorial approval and publishing committee meetings; representing the press and interacting with book buyers and authors at academic conferences; and attending in-house acquisitions, editorial board, publishing committee, transmittal, and packaging meetings.


The Mellon University Press Diversity Fellowship Program seeks to increase diversity in scholarly publishing by providing 14-month fellowships in the acquisitions departments of six university presses, including the University of Washington Press, Northwestern University Press, the University of Chicago Press, Cornell University Press, the Ohio State University Press, and the MIT Press.


Required experience: B.A./B.S. (M.A./M.S. or Ph.D. preferred); a commitment to using an understanding of the diversity of human experiences in developing, recruiting, and marketing manuscripts and books. Evidence of superior academic achievement in fields that correspond to the major lists of the participating publishers or are relevant to diversity; a commitment to pursuing a career in academic publishing; sustained personal engagement with low income communities and/or communities within the U.S. that are underrepresented in publishing; and a demonstrated ability to bring the understandings gleaned from such engagement to the daily work of academic publishing are preferred. Previous publishing experience is not required. Travel to conferences is required. This is a 14-month, entry-level position. 


Application deadline: March 15, 2020. Applications will be reviewed by a committee comprised of representatives of the participating presses and the AUP. Fellows will be notified by April 15, 2019, and begin the fellowship on June 1, 2019.

Apply Online

2/11/2020


Senior Acquisitions Editor, Computer Science

Position Overview:

Acquires and develops our books in computer science. Selects and signs approximately 25 book projects each year including textbooks, trade books, and professional monographs. Project manages a large pipeline of projects and works with authors to and colleagues to publish them. Works and exercises good judgment to promote the growth and continued success of this program. 


Principal Duties and Responsibilities (Essential Functions**):

  • Commissions textbook, trade books, and research monographs in computer science. Tracks original and consequential research and teaching. Solicits proposals from qualified authors on subjects for which a need has been determined.
  • Using all available data, determines the need for and commercial viability of proposed book projects
  • Evaluates unsolicited queries, proposals, and manuscripts from authors and agents to identify prospective projects: new and revised textbooks along with trade books, monographs, reference works, book series, and (in cooperation with the journals division director) journals. 
  • Arranges for projects to be independently peer reviewed by qualified experts, and talks with authors about needed revisions.
  • Consults with qualified academics at MIT and other universities to ensure the resulting publishing program reflects MIT’s standing among research universities in the field.
  • Travels to key campuses and academic conferences to meet with authors and represent the list. 
  • Builds the press’s networks in CS and positive relationships with researchers, instructors, reviewers, series editors, and others in the field.
  • Drafts and prepares external contracts; negotiates terms with authors, volume editors, contributors, and series editors.
  • Works with authors to ensure that contractual terms are met; prepares publishing plans for projects ready to go into production.
  • Regularly reviews the backlist for revision opportunities.
  • Coordinates with Marketing and Production departments as needed to evaluate potential and costs for prospective projects.
  • Prepares production estimates, P&Ls statements, and publishing plans. Makes recommendations on commercial viability of new projects.
  • Works with editorial, production, and design departments to ensure the efficient production of projects, including manuscripts prepared in LaTeX; and with marketing and sales staff to ensure the effective promotion of books for their intended readers.
  • Presents book projects to the Press editorial board, and its marketing and sales staff.
  • Prepares qualitative and quantitative assessments of the list along with list profiles and other materials.
  • Maintains a high standard of professionalism and leadership in interactions with colleagues at MIT and beyond.
  • Represents the MIT Press effectively with authors and prospects, and generally in external interactions.
  • Performs other duties as needed or required.


Supervision Received:
This position reports to and meets regularly with our Editorial Director. 

Supervision Exercised:
Receives support from an Assistant Editor, who also supports and reports to one other Senior Acquisitions Editor. The two Sr. AEs are responsible for hiring, supervising, and mentoring the Assistant Editor, supporting this person’s development in the role and beyond, conducting annual performance evaluations, and meeting regularly to assure that work obligations are appropriately distributed and performed to expectations. 

Qualifications & Skills: 

EDUCATION: B.A, B.S, or the equivalent. 

EXPERIENCE: Minimum of five years of book acquisitions experience in computer science or a related field. 

SKILLS: 

  • Strong track record of book acquisitions, including textbooks in computer science or a related field;
  • Excellent written and verbal communication skills; 
  • Strong negotiation skills;
  • Knowledge of publishing contracts and terms;
  • Knowledge of the higher education community;
  • Ability to work with academic authors. 
  • Deals with confidential information and/or issues using discretion and judgment. 
  • Campus and conference travel are required. 


This position is based in our Cambridge, MA office and does not allow for remote working arrangements.

PREFERRED EDUCATION AND EXPERIENCE:

Advanced or bachelor’s degree in computer science, mathematics, or a related field.  Knowledge of LaTeX.
 

Apply Online

2/26/2020


Software Developer

Position Overview:

The Software Developer will design, create, maintain, and update web sites, services, databases, and tools to support the industry-leading digital and print publishing at the MIT Press. The candidate will create databases, code, and tools that meet system and industry standards, and will review deliverables to ensure project goals are accomplished. The developer will analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor. The developer will document tools, internal processes, and processes involving vendor software.

The MIT Press is one of the largest and most distinguished university presses in the world and a leading publisher of books and journals at the intersection of science, technology, art, social science, and design.


Principal Duties and Responsibilities (Essential Functions**):

  • The candidate will participate in designing, developing and maintaining scholarly digital projects of the MIT Press. 
  • This includes development of work plans, schedules, project estimates, resource plans and status reports using Jira Software and Confluence or equivalent tools. 
  • Working with other developers, technical staff, and with stakeholders, the candidate will maintain and extend the PHP codebase of a Drupal 8 website hosted at Acquia (mitpress.mit.edu), as well as legacy Drupal 7 websites (cognet.mit.edu, arteca.mit.edu), and support future website migrations. 
  • The developer will create and update internal tools that process incoming and outgoing PDF, XML, image, and other files to support publishing workflows.
  • The job requires the ability to coordinate projects across the Press and with outside vendors. 
  • The candidate will confer with internal users to gain understanding of needed changes or modifications of existing programs.


Supervision Received:

Receives general supervision from the Manager of Software Services. May report to project managers for selected aspects of technical projects.


Supervision Exercised:

Occasional supervision of temporary staff or interns.


Qualifications & Skills: 

EDUCATION: Bachelor’s degree in a related field required. 


EXPERIENCE:  Minimum 3 years relevant programming experience required. Advanced knowledge of IT standards/policies required. 

SKILLS: 

  • Experience with the LAMP stack and some combination of XML, XSLT, Java, and PHP development. 
  • Experience with other programming languages/environments/concepts including XPath, XQuery, JavaScript, XML, CSS, SQL, Web Services and REST. 
  • Familiarity with development lifecycles, change management, and operational support. 
  • Must possess excellent interpersonal, writing, and verbal communication skills. 
  • Ability to independently analyze and resolve complex problems is required. 
  • The ability to document programs, programming problems, and resolutions for future reference is required. 
  • The ability to direct supporting technical activities, including system and database administration, is required. 
  • The ability to work proactively and with self-direction within a cross-functional team is required.

PREFFERED QUALIFICATIONS & SKILLS: 

  • Three years of experience building publishing and/or scholarly publishing projects and experience in web programming and applications development; 
  • Three years of experience customizing and implementing XML publishing tools; 
  • Familiarity with university and research environments, knowledge of information technology and computing applications as implemented in scholarly research services. 
  • Domain knowledge of scholarly journals and books publishing would be a plus.

Apply Online

10/08/2019


** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

The MIT Press welcomes applicants from diverse backgrounds. Candidates who have significant personal experience or engagement with low-income communities or communities that are underrepresented in scholarly publishing are strongly encouraged to apply.
 

Please apply for these positions with a cover letter, on the MIT Careers Site using the job cart portal.

Internships at The MIT Press